Refund Policy

Refund policy

Not as comfy as you thought it would be? Before you return...



While most people notice an immediate benefit when using the Pillowblox, some find that it takes a few nights of sleeping on the Pillowblox to get used to the new size, shape, and support. If you can, try sleeping on it for at least a week and see if your body thanks you.

If it STILL is uncomfortable, you can get a refund up to 7 nights after purchase.

Try to use these simple tips to sleep with Pillowblox:

  1. If you feel the pillow is too high, try to sleep on the “soft” side.
  2. If you need to have more support for your head, try to sleep on the “firm” side.
  3. The goal is to keep your head 90-degree angle between your neck and body.


If after applying these troubleshooting tips you have determined that you still need to return or exchange your pillow, please fill out the form below to begin your return. Please note:

  • You may request an exchange or a refund within 7 nights of your initial purchase.
  • Returns and exchanges are only available within Indonesia
  • The return shipping cost will be borne by the customer
  • Please ensure that the box cardboard is kept for the return process
  • The bonus white pillowcase must not be used and should remain in a clean condition
  • The returned pillow must be kept clean and free from defects

 Please contact our Customer Service here for the refund process.